Shipping Policy

Order Processing

Orders are processed after successful payment confirmation. Processing time may vary depending on the product type, availability, printing, embroidery, customization, and order volume.

Made-to-order, printed, embroidered, or customized products may require additional processing time before dispatch.

Shipping & Delivery Time

Once your order is dispatched, delivery time may vary depending on your location, courier partner, weather conditions, public holidays, and other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Free shipping offers may be available on selected orders, products, or minimum order values from time to time.

Order Tracking

Once your order has been shipped, tracking information may be shared through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the parcel has been handed over to the courier partner.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address, phone number, PIN code, and other delivery information during checkout.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Sanatan Dharam Shop will not be responsible for delays or failed deliveries caused by incorrect or incomplete information submitted by the customer.

Delayed Deliveries

Delivery may occasionally be delayed due to courier issues, weather, natural events, strikes, festivals, public holidays, high order volumes, transportation disruptions, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers in obtaining updates from the courier partner.

Failed Delivery Attempts

Courier partners may attempt delivery according to their own delivery procedures. Customers should ensure that someone is available to receive the order at the provided address.

If an order is returned to us because of repeated failed delivery attempts, an incorrect address, an unavailable recipient, or refusal of delivery, additional shipping charges may apply if the order is shipped again.

Damaged or Incorrect Packages

If you receive a damaged, defective, or incorrect product, please contact us through our Contact Us page with your order details and supporting photos or videos where applicable.

Replacement eligibility will be handled in accordance with our Return and Replacement Policy.

Lost or Undelivered Shipments

If tracking shows unusual delays or your shipment has not been delivered, please contact us so that we can raise an enquiry with the courier partner.

Any resolution will depend on the investigation and confirmation received from the courier or logistics provider.

Shipping Availability

We currently ship to serviceable locations supported by our courier partners.

Certain PIN codes or locations may be unavailable for delivery. If we are unable to fulfil an order due to delivery restrictions, we may contact the customer or cancel the affected order.