Privacy Policy

1. Information We Collect

When you visit, browse, create an account, place an order, contact us, or otherwise interact with Sanatan Dharam Shop, we may collect certain personal information necessary to provide our services.

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Products purchased or viewed
• Customer support communications
• Device, browser, and website usage information
• IP address and approximate location information

2. Payment Information

Payments on our website are processed through third-party payment providers and payment gateways.

Sanatan Dharam Shop generally does not directly store complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials.

Payment providers may collect and process information according to their own privacy policies and security practices.

3. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Send order confirmations and tracking updates
• Respond to customer service requests
• Process eligible cancellations, replacements, or refunds
• Prevent fraud and unauthorized transactions
• Improve our website, products, and customer experience
• Maintain business and transaction records
• Comply with applicable legal and regulatory obligations
• Send marketing communications where permitted

4. Order & Shipping Information

To fulfil your purchase, we may share necessary information such as your name, phone number, shipping address, and order details with courier, logistics, fulfilment, printing, embroidery, or other service providers involved in completing your order.

We only share information that is reasonably necessary for the relevant service to be provided.

5. Third-Party Service Providers

We may use third-party companies and services to operate our online store and provide services to customers.

These may include providers for:

• E-commerce hosting
• Payment processing
• Shipping and logistics
• Order fulfilment
• Email, SMS, or communication services
• Website analytics
• Advertising and marketing
• Fraud prevention and security

These third-party providers may process your information according to their own terms and privacy policies.

6. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce technology that allows us to offer products and services through our website.

Information processed through our store may also be processed by Shopify according to Shopify's applicable privacy and data protection practices.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate essential website features, remember preferences, understand website traffic, improve performance, and support analytics or advertising.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of some parts of the website.

8. Analytics & Advertising

We may use analytics and advertising tools to understand how visitors use our website and to measure the effectiveness of our marketing activities.

These services may collect device identifiers, IP addresses, browser information, pages viewed, interactions, and similar usage information.

9. Marketing Communications

Where permitted, we may send promotional messages regarding products, offers, launches, discounts, or updates.

You may unsubscribe from promotional emails using the unsubscribe option included in those communications where available.

Transactional communications related to an order may still be sent when necessary to fulfil your purchase.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure.

11. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, prevent fraud, resolve disputes, and comply with applicable legal, accounting, or regulatory requirements.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including requesting access, correction, updating, or deletion of eligible personal information.

To submit a privacy-related request, please contact us through our Contact Us page. We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is intended for general shopping purposes and is not designed to knowingly collect personal information directly from children where parental or guardian consent is legally required.

If you believe personal information relating to a child has been submitted to us improperly, please contact us.

14. External Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable legal requirements.

The latest version will be published on this page with an updated revision date.